Jpmorgan Chase Bank, N.a.

Robert Moore

Brian Lawhorne

Duc Lam

Ramnath Shanbhogue

Immanuel Kan

Xuan McRae

Xuan (Sunny) McRae

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, in an information processing apparatus, a method for managing customer communications over a plurality of communication channels may include (1) receiving, from a database, contact information for a customer; (2) determining that the contact information comprises a cellular phone number; (3) determining that the customer has not consented to being contacted on the cellular phone number; (4) receiving, from an electronic device associated with the customer, authorization to initiate contact with the customer using the contact information; and (5) automatically initiating contact with the customer on the cellular phone number, wherein the contact with the customer comprises a marketing solicitation.

System and method for managing customer communications over communication channels

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for managing customer communications over a plurality of communication channels may include (1) at least one of a plurality of computer processors determining contact information for the customer; (2) at least one of the plurality of computer processors determining that the contact information comprises a cellular phone number; (4) at least one of the plurality of computer processors determining that the customer has consented to being contacted on the cellular phone number; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for managing customer communications over a plurality of communication channel may include (1) at least one of a plurality of computer processors determining a communication channel for contacting a customer; (2) at least one of the plurality of computer processors determining contact information for the customer to be used with the determined communication channel; (3) presenting the contact information to an agent; (4) receiving, at an electronic device, authorization to initiate contact with the customer using the contact information; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

Systems and methods for managing customer communications over communication channels are disclosed. According to one embodiment, a method for receiving consent from a customer to be contacted on the customer's cellular phone may include (1) communicating, over a first communication channel, with a customer; (2) using at least one computer processor, prompting the customer for customer consent to be contacted on the customer's cellular phone; (3) receiving, from the customer, a response to the prompt for customer consent; and (4) storing the response in a database.

A system and method for managing customer communications over communication channels are disclosed. A method may include (1) at least one of a plurality of computer processors determining a communication channel for contacting a customer; (2) at least one of the plurality of computer processors determining contact information for the customer to be used with the determined communication channel; (3) presenting the contact information to an agent; (4) receiving, at an electronic device, authorization to initiate contact with the customer using the contact information; and (5) at least one of a plurality of computer processors automatically initiating contact with the customer using the communication channel.

A method of implementing buyer and seller transactions is provided. A set of rules for accepting information into a document is received from the buyer. Also defined is the form of the presentation of an interface to the seller for creating the seller's invoice. The seller also receives address information from the buyer. The rules for accepting information, the rules regarding presentation and the address information are stored in a storage resource. The rules regarding presentation are accessed from the storage resource, and an interface is presented to the seller based on those rules. The rules for accepting information are accessed from the storage resource, and information for the document based on those rules is accepted through the interface. The address information is accessed from the storage resource, and the document with the accepted information is sent to the buyer.

System and method for payer (buyer) defined electronic invoice exchange

A system and method for managing customer communications over communication channels are disclosed. A method may include (1) determining a contact mode for contacting a customer based on at least one of a campaign strategy, a customer account attribute, a phone number attribute, a previous contact outcome, a previous call outcome, an email address attribute, a time of day, a customer contact preference, a customer availability, and a customer contact consent; (2) initiating contact with the customer; and (3) interacting with the customer. A system may include a database comprising contact data including at least one of a campaign strategy, a customer account attribute, a phone number attribute, a previous contact outcome, a previous call outcome, a customer contact preference, a customer availability, and a customer contact consent; a computer processor executing a communication manager, the communication manger determining a contact mode for contacting a customer on a communication channel selected from the group consisting of a telephone, a cellular phone, an email, a text message, a chat, a facsimile, and a social networking site. The communication manager may select a communication channel based on the contact data; and the contact system may contact the customer using the selected communication channel.

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Hockessin, DE, United States of America

Robert Moore