Tempo Analytics Inc.

Telewatch Inc.

Robert Laganière

Adam Fourney

Luis E Gurrieri

Andrés Solís Montero

System and methods for tracking transaction flow through a customer service area. The present invention provides automated, non-intrusive tracking of individuals, based on a series of still image frames obtained from one or more colour sensors. Images of individuals are extracted from each frame and the datasets resulting from the cropped images are compared across multiple frames. The datasets are grouped together into groups called 'tracklets', which can be further merged into “customer sets”. Various pieces of metadata related to individuals' movement (such as customer location and the duration of each transaction state) can be derived from the customer sets. Additionally, individual images may be anonymized into mathematical representations.

System and method for tracking customer movements in a customer service environment

A system and method are provided for constructing face image logs from video surveillance that are complete and concise in the sense that the logs contain only the best images available for each individual observed. The quality of the face images are assessed and scored based upon a plurality of image criteria. The image criteria are combined to an overall quality score. The quality score is associated with the face image enabling the face log to be purged so that only high quality face images are contained in the log.

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Gatineau, Canada

Robert Laganière