At+t Corp.

At&t Bell Laboratories

Robert Finberg

Kenneth H Rosen

Robert Edward Markowitz

Steven Charles Salimando

Albert Friedes

Paramdeep S Sahni

Susan M Zoccolillo

Raymond L Bolduc

Carlos A Perea

Angela R Gore

Susan E Grove

Lisa C Giulianelli

Hassan Dabbaghi

Nadine Grasty

A communication system that provides information to customers holding in a queue. Upon arrival to the queue, the queue identifies the customer and further identifies information that is related to the customer's motivation for entering the queue from the customer's identity. The queue selects individual messages from the relevant information for presentation to the customer. Certain messages may be prioritized over others based on the queue experience with other customers or based on external events that raise the likelihood that the message is relevant. The communication system may operate in a telecommunication network or a computer network.

Service providing customized information to queuing customers

In order to enable an '800' telephone number business subscriber to identify customers, whose incoming telephone calls were blocked, the Automatic Number Identification (ANI) of these calling customer is automatically recorded within the telecommunications network for later access by the business subscriber.

Recording of automatic number identification to identify lost customers

Growing community of inventors

Flemington, NJ, United States of America

Robert Finberg