Jpmorgan Chase Bank, N.a.

Jp Morgan Chase Bank

Ravi Kappagantu

Nitin Dhir

Richard H Hogrogian

Robert Thomas O'Reilly, Jr

Sruthi Parupati

Abhilash Pogaku

Deepanjan Das

Narendra Athota

Olutayo Ibikunle

Srinivasulu Kummari

Md Sarfaraz Asad Khan

Systems and methods for multi-tenant and omni-channel routing are disclosed. In one embodiment, a method for multi-tenant and omni-channel routing may include: (1) a multi-tenant and omni-channel routing computer program executed by an information processing apparatus comprising at least one computer processor receiving, from a first platform in a multi-tenant system, a call to transfer an interaction between the first platform and a third party to a second platform in the multi-tenant system; (2) the multi-tenant and omni-channel routing computer program collecting a context of the interaction from the first platform; (3) the multi-tenant and omni-channel routing computer program identifying the second platform based on the context of the interaction; and (4) the multi-tenant and omni-channel routing computer program routing the interaction to the second platform and communicating the context to the second platform.

Systems and methods multi-tenant and omni-channel routing

Systems and methods for reward account processing using a distributed ledger are disclosed. According one embodiment, at a node in a distributed ledger network for a plurality of reward program participants, the node comprising at least one computer processor, a method for reward account processing using a distributed ledger may include: (1) receiving a request to withdraw an amount of reward points from a customer account for a customer maintained by a distributed ledger; (2) retrieving, from the distributed ledger, a reward points balance for the customer account; (3) verifying that the reward points balance in the customer account is greater than the amount of reward points to be withdrawn; (4) writing a deduction of the amount of reward points from the reward points balance in the customer account to the distributed ledger; and (5) causing a financial instrument to be issued in response to the deduction.

Systems and methods for reward account processing using a distributed ledger

A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.

System and method for providing call-back options

A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.

A computer-implemented system and method for processing applications for products or services based on solicited offers made to consumers are provided. A plurality of offers are communicated to a plurality of consumer recipients using a computer, each offer being identified by a solicitation identifier and an offer identifier. Offer information of said offers is stored in an offer database that further includes consumer identification information associated with the consumer recipients. A response to a specific offer is received from a specific consumer recipient at a VRU via a communication link with the specific consumer recipient. At least some offer identification data and consumer identification data is received from the specific consumer recipient at the VRU. Data received at the VRU is used to query the offer database to identify other targeted offers targeted to the specific consumer recipient and data associated with those other targeted offers, including consumer identity verification data. The identity of the specific consumer recipient is verified based on the consumer identification data and the consumer identity verification data. The communication link is transferred from the VRU to a live agent. The live agent is provided with (a) information received from the specific consumer at the VRU and (b) data from the query of the offer database including data regarding other targeted offers.

Growing community of inventors

Newark, DE, United States of America

Ravi Kappagantu