Salesforce Com, Inc.

Salesforce, Inc.

Peng-Wen Chen

Gautam Vasudev

Reddy Prasad Yerradoddi

Brett Schuenemann

David Ly-Gagnon

David Louvton

Bibin Abraham

Joshua Giblette

Owen Winne Schoppe

Wenqing Dai

Yamuna Esaiarasan

Ji Wang

Adarsha Badarinath

Priyank Saxena

Jason Teller

Jonathan Aniano

Jianming Shao

Alicia Charmaine Williams

Samuel Paul

Matthew Quinn Nielsen

An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

Channel-agnostic conversation intelligence service

Disclosed are examples of systems, apparatuses, methods and computer program products for maintaining flows to manage tasks assigned to a user of a database system. Further disclosed are examples of systems, apparatuses, methods and computer program products for sharing execution logic, including but not limited to running instances of flows, across different users of a database system.

Associating flows in different states to a database record

Disclosed are methods, apparatus, systems, and computer-readable storage media for representing a portion of a user interface of a web browser as a web address. In some implementations, a computing device receives a request to encode as a web address a portion of a user interface provided in a web browser at the computing device. The computing device then generates a web address to identify content of the portion of the user interface. The portion of the user interface represented by the web address includes a primary user interface component and one or more secondary user interface components associated with the primary user interface component.

Computer implemented methods and apparatus for representing a portion of a user interface as a network address

Disclosed herein are system, method, and computer program product embodiments for enabling and/or configuring cloud-based application. In an embodiment, a cloud system provides a cloud-based computing platform accessible by user input devices to perform cloud-based computing. The cloud system also includes an application exchange, allowing user input devices to select other cloud-based applications and/or software to enable and use with the cloud-based computing platform. The cloud-based application may be hosted by a third party cloud system that enables the functionality of the cloud-based application. When a user input device selects a cloud-based application to enable, cloud system generates an installation and configuration process to seamlessly install and configure the cloud-based application within the cloud-based computing platform. In this manner, the cloud system integrates the configuration process into the cloud-based computing platform.

System and method for third party application enablement

In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.

Systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications

Technology for detecting multimodal commands that enhance the human-computer interaction of a computing device. In an illustrative implementation, a computing device may receive multiple input events from a plurality of input devices. The plurality of input devices may each correspond to a different computer input modalities and the computing device may correlate the input events across different modalities. The computing device may keep the input events in their native form (e.g., input device specific) or may transform the input events into modality independent events. In either example, the computing device may determine the events satisfy a definition for a multimodal command that identifies multiple events from different computer input modalities. Responsive to the determination, the computing device may invoke the multimodal command on the client device to perform one or more computing operations.

Multimodal commands

Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

Computer implemented methods and apparatus for providing communication between network domains in a service cloud

Growing community of inventors

Foster City, CA, United States of America

Peng-Wen Chen