Hcl Technologies Limited

Mounika Kalidindi

S U M Prasad Dhanyamraju

Shiva Kumar Sholayappan

Harikrishna C Warrier

Banish Bansal

Sriganesh Sultanpurkar

Nandini Matam

The present disclosure relates to system(s) and method(s) for generating an Omni-channel support platform. The method comprises integrating a multi-channel support system with a blockchain framework. Further, the method comprises generating an Omni-channel support platform based on the integration. The Omni-channel support platform comprises an Omni-channel support block for a user from a set of users. The Omni-channel support block comprises a support ledger and a support smart contract for the user. The Omni-channel support block further comprises capturing transaction data associated with the user from the multiple support channels. Further, the Omni-channel support block comprises recommending one or more resolutions to each user upon based on a support request.

System and method for generating an omni-channel support platform

Systems and methods for data security using a blockchain ledger. The system receives request associated with a product from a user. The system further obtains data associated with the product upon receiving the request. Further, the system analyses the data to using predefined parameters identify valid data and invalid data. Upon identification, the system uploads the valid data in the blockchain ledger. Further, the valid data may be displayed to the user through a channel, associated with the user, in the blockchain ledger, thereby providing the data security.

Data security using a blockchain ledger

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Hyderabad Telangana, India

Mounika Kalidindi