At&t Intellectual Property I, L.p.

Lona Noelle Dallessandro

Jonathan A Paden

James Austin Britt

Kristina Robinson

Ellen Pate

Tom Wiatt

Kirk Mahoney

Rosalinda Garcia

Adam Klein

James L Cansler, Jr

James Bert Grantges

Jamie Andrew Fisher

James Douglas Bruun

Douglas Bruun

A method includes receiving performance data associated with a service provided by at least one component of a communication network to one or more subscribers. The performance data may be gathered by one or more passive listening devices that monitor a performance characteristic of the at least one component of the communication network. The method further includes identifying the at least one component that provides a particular service to a particular subscriber based on a subscriber inquiry received from the particular subscriber. The method further includes identifying particular performance data within the received performance data. The particular performance data may be associated with the particular service provided by the at least one component. The method further includes determining a performance status of the at least one component, based on the particular performance data.

System and method for automating customer relations in a communications environment

A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.

In a particular embodiment, the disclosure is directed to a method of configuring a computer coupled to a residential gateway. The method includes executing resource sharing software on the computer, receiving a message from the residential gateway requesting identification of available resources of the computer, and sending a response message to the residential gateway. The response message identifies a set of available resources of the computer. The method further includes receiving access settings corresponding to each of the set of available resources and configuring the computer to provide access to each of the set of available resources in accordance with the access settings.

Home networking resource management

Growing community of inventors

Austin, TX, United States of America

Lona Noelle Dallessandro