Bank of America Corporation

Lin Streja

Elizabeth Votaw

Matthew Alexander Calman

Alicia C Jones

Su Liu

Rajat Agrawal

Cameron Jungeun Park-Hur

Wanwen Han

Nir Rachmel

Systems, methods, and computer program products for adaptively scaffolding of levels of connectivity between one or more customer devices during customer service conference are provided. The system includes various applications and features executable on a computing and/or mobile computing device. The system includes a user interface configured to present tools and features that allows a customer, during a digital conference with a bank representative, to manipulate the channels of communication, levels of connectivity or other features of the digital conference. In some instances, a scaffolding application on the bank's server may be provided to dynamically adjust the levels of connectivity and/or channels of communication of an ongoing digital conference session between a customer and a bank representative based on prior conferences involving the customer and/or a bank representative. As such, the system allows for self-directed and/or computer-aided adjustment of levels of connectivity during a conference.

Adaptive scaffolding of levels of connectivity during a conference

Growing community of inventors

Pittsburgh, PA, United States of America

Lin Streja