Sap Se

Sap Ag

Krithika Manohar

Prerna Makanawala

Venkitesh Subramanian

Lihui Zhang

Terence Chesire

Claus Wallacher

Rei Kasai

Jothish Karunakaran

Janani Bhuvaneswari Sundar

Jaideep Godara

According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.

Systems and methods for customer relationship management

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for prioritizing social activity postings. In one aspect, a method includes receiving a request for prioritized social activity postings, the request being associated with a company identifier. Social activity postings are identified. The social activity postings are available to users on a social activity system of one or more computers, and each social activity posting is associated with a user identifier. For each social activity posting, the user identifier associated with the social activity posting is matched with a customer identifier associated with the company identifier. A respective priority rating is determined for the social activity posting using configuration information associated with the customer identifier.

Prioritizing social activity postings

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Sunnyvale, CA, United States of America

Krithika Manohar