Bank of America Corporation

Kris Deion Tullos

Allison Mensing Corbett

Ashley Bree Ross

Chang Yu

Sudhakar Mallya

Xianhong Zhang

Heather Roseann Dolan

Kapil Pruthi

Nishant H Shah

David Charles Shroyer

Gail R Davis

Karen Choy

Jessica Lynn Brandt

Aaron Daniel Lewis

Ronald C Mitchell, Jr

Michael Dean Bridges

Craig T Johnson

Tanuja Melkani

Debra Jean Lewis

Joseph M Hollmann

Sidney A Winchester, Jr

William Larry Grant, Jr

Linda Marie Dziedzic

Duncan Converse Morrell

Justin McCord

Systems and methods are disclosed for determining when installation of additional self-service financial transaction devices (SSFTDs) may be desired at a site to improve end-to-end user experience. The system may collect and store transaction-level data, session-level data, user wait time data, and/or other data, and use an enhanced SSFTD user wait time model to identify recommendations and other statistical outputs. The SSFTD may include hardware and software to assist in measuring and collecting various useful readings.

Capacity planning for user wait time

Embodiments of the invention are generally directed to a system and method for enrolling a user into an authentication system. In some embodiments of the invention, a user completes a first portion of the enrollment or setup process using a first computer environment, but is not permitted to complete the enrollment or setup process from the first computer environment. The system permits the user to complete the enrollment or setup process only from a second computer environment different from the first computer environment. In one embodiment, the second computer environment is any computer environment outside of the first computer environment.

Authentication engine for enrollment into a computer environment

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Charlotte, NC, United States of America

Kris Deion Tullos