Syniverse Technologies, LLC

Convergys Cmg Utah Inc.

Convergys Customer Management Delaware LLC

Kishore Korimilli

Scott A Irwin

Prem Sivakkolundhu

A method of sending a targeted SMS message to a roamer. A messaging platform accesses signaling traffic between the roamer's user equipment, a visited network operator, and a home network operator. The messaging platform obtains the roamer's current location from the signaling traffic with the visited network operator and extracts demographic information associated with the roamer from data received from the home network operator. The messaging platform queries a messaging database for prestored messages corresponding to the roamer's current location. The messages corresponding to the roamer's current location are filtered based on the roamer's demographic information to identify the targeted message for the roamer, which is then transmitted to the roamer's user equipment.

Method for sending targeted SMS messages to a roaming user

Resource allocation in a contact center can be performed using a network of nodes. Such a network of nodes can be organized according into resource nodes, domain nodes, and service nodes, with paths from the domain nodes, through the service nodes, to the resource nodes being used in the allocation.

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Sanford, FL, United States of America

Kishore Korimilli