Worldcom, Inc.

Other

Mci, Inc.

Mci Worldcom, Inc.

Kamran W Mir

Karl Henderson

James Duke Bond

David Hernandez

Stacy Borocz

Anne Gillman

James M Hoggatt

Karl M Henderson

David Ford

Charles David Ford

System and method for recording at least one message to be associated with a prepaid telephone calling card. The system and method include and involve a data storage system for storing data corresponding to the prepaid telephone calling card and at least one message. Also included and involved is a prepaid telephone calling card processing system that is coupled to the data storage system and configured to receive a request to record the message(s) during a service setup call over a telephone network and to cause the message(s) to be recorded for subsequent playback. The prepaid telephone calling card processing system may also be configured to receive a request to play the message(s) stored in relation to the prepaid telephone calling card during an access call over the telephone network and to cause the message(s) to be played back automatically.

Prepaid telephone calling card with message recording capability

A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer care center. The system contains a customer support network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls routed through the network and determine the appropriate call center for a particular customer from the entry of a customer personal identification number provided to the customer. The number accompanies a telephone access number. Both numbers may be imprinted on a support card.

Method and system for automated customer support services

Systems and methods for facilitating the use of a pre-paid card linked to a stored value card account (e.g., a debit type card associated with an available, remaining money value, etc.). The system and method include and involve a data storage system for storing data related to a pre-paid card and a stored value card account. The stored value card account is maintained and managed by a stored value card processing system. The stored value card processing system stores a money value applicable to purchases and telephone calls. The system and method also include and involve a pre-paid telephone calling card processing system that is coupled to the data storage system and is configured to receive a request to initiate a telephone call in relation to the prepaid telephone calling card and to instruct the stored value card processing system to adjust the money value in relation to the telephone call.

Pre-paid telephone calling card linked to a stored value account

System and a method for facilitating the use of a preferred, discount rate pre-paid telephone calling card. The system and method include and involved a data storage system for storing data corresponding to a pre-paid telephone calling card and at least one location identifier related to the pre-paid telephone calling card. The location identifier(s) corresponding to at least one telephone call service rate. The system and method also include and involve a pre-paid telephone calling card processing system that is coupled to the data storage system and which is configured to receive the location identifier(s) during a setup call over a telephone network and to cause the location identifier(s) to be stored in the data storage system during the setup call. During an access telephone call, such as one in which an outbound telephone call may be made in accordance with a pre-paid telephone calling card to a terminating telephone number based on at least one location identifier, a calling party may realize preferred, discounted telephone service rates. Such rates may be used to bill calls against available call usage units, etc. based on a selected location identifier.

Preferred billing rate pre-paid telephone calling card

A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer service center. The system contains a customer service network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls received through the network and to route the calls to an appropriate care center for a particular customer in accordance with data associated with a customer-entered personal identification number provided to the customer at the time of purchase. The services are provided on the basis of a pre-paid account, which is debited after a service agent answers the customer call based on signaling generated at the call center.

Growing community of inventors

Plano, TX, United States of America

Kamran W Mir