Lucent Technologies Inc.

John Andrew Johnson

David B Smith

Matthew Richard Smith

Eric Edward Kampmeier

Steven Robert Krause

Stuart Mandel Garland

George Paul Wilkin

Chinmei Chen Lee

ZhongJin Yang

Young-fu Chang

Francis J Pope

James Allen Kowal

Robert J Abrams

Charles William Coffey

Marilyn A Wouda

Richard A Kamieniecki

Jaap T Erne

Apparatus and a method for serving telecommunications customers, using the transmission capabilities of a Packet Network. A customer having Customer Premises Equipment (CPE) that includes a Customer Premises Equipment (CPE)/Gateway for communicating with a Packet Network, is connected to a port of the Packet Network. The customer is connected to the Gateway of a Home Switch via the Packet Network, and is also connected to Gateways of one or more Guest Switches. The customer has telephone numbers in the Home Switch and each of the Guest Switches. Callers can call the customer as if that customer were directly served by the Home Switch or any of the Guest Switches. Advantageously, the customer and callers to that customer are billed only for the short, usually local, call rate from the selected Home or Guest Switch. Advantageously, the customer can make outgoing calls dynamically via any of the Guest Switches.

Dynamic assignment of telecommunications switches and packet switch gateways

A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

End user automatic call distributor network control

Communication of user data to an automatic call distributor agent

Enhanced end user automatic call distributor control

Computers that exchange data over communication networks frequently wait for responses to messages and therefor use timers to control the amount of time that the computer will wait for a response to a command issued over a network. Communication network responsiveness varies as traffic loading on the network changes. Fixed-value timers that don't take network loading into account can inadvertently terminate communications if a response is not timely received. Varying or adjusting data communication timers according to data network responsiveness can prevent erroneous data communication session termination.

Dynamic adjustment of timers in a communication network

A method and apparatus for communicating between Customer Premises Equipment, (CPE) alarm sensing devices, and alarm monitoring stations. The sensing devices communicate with an end office switch by transmitting a message, such as a string of Dual-Tone Multi-Frequency, (DTMF) digits to that switch. At the switch, the message is processed and a determination is made which of a plurality of alarm monitoring stations should receive the alarm indication. One or more data packets are sent to the selected alarm monitoring stations with the packets identifying the source of the alarm indication, and the type of alarm indication. Advantageously, the packetized communication between the end office switch and the alarm monitoring system allows a high volume of alarm indications to be sent to an alarm monitoring station, because individual telephone connections are not required for each such alarm message.

Home/commercial security monitoring system

Growing community of inventors

Wheaton, IL, United States of America

John Andrew Johnson