Cisco Technology, Inc.

James McDonnell

Ammar Rayes

Shyyunn Lin

Virendra K Malaviya

Subrata Dasgupta

Pradeep K Banerjee

Gregory S Thompson

Vikrant Dev Andotra

Frank L O Palmans

In one embodiment, a central service request management system for managing service requests across a plurality of ticketing systems. The central service request management system includes translation logic for receiving service request messages from the plurality of ticketing systems and translating the service request messages to a standardized format, where each service request message is associated with a respective service request. Additionally, the central service request management system includes data storage logic for maintaining a status of service requests based on the translated service request messages. The central service request management system further includes routing logic for identifying one of the plurality of ticketing systems to transmit each translated service request message to based on the maintained status of the service request associated with the service request message, and for transmitting the translated service request message to the identified ticketing system.

Routing and analyzing business-to-business service requests

A method is provided in one example and includes verifying a storage capacity of a network element coupled to an end device over a network connection. The method also includes executing script provided in the network element, which is configured for exchanging packets in a network environment. The script initiates a collection of data being retrieved from the end device. The data can be Fault, Configuration, Accounting, Performance, and Security (FCAPS) data associated with the end device. The data collected from the end device is communicated to a next destination.

System and method for providing a script-based collection for devices in a network environment

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Pleasanton, CA, United States of America

James McDonnell