Verizon Patent and Licensing Inc.

Gurucharan Manadavadiprakash

Fariborz Ebrahimi

Vittal N Gunturu

Chethan Makam

Swapneel H Desai

Zouhair Sebati

Exemplary systems and methods for managing support cases based on support issues received by way of social media outlets are disclosed. An exemplary method includes a social media management subsystem receiving data representative of a support issue by way of a social media outlet, establishing a support case based on the support issue, displaying a portal configured to facilitate management of a plurality of support cases including the support case, receiving a request to assign the support case to one or more backend support subsystems, transmitting data representative of the support case to the one or more backend support subsystems, and monitoring one or more actions performed by the one or more backend support subsystems to address the support issue. Corresponding methods and systems are also disclosed.

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Carrollton, TX, United States of America

Gurucharan Manadavadiprakash