State Farm Mutual Automobile Insurance Company

Gary L Littell

Matthew Burgund

Mark Biersdorf

Dan Hlavac

Lucas Wiechman

Neill Broadstone

Derek Krut

Sekhar Muppalla

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

Systems and methods for authenticating a caller at a call center

A system and method for enabling user session persistence between a native application and a mobile internet browser on a mobile device. The method includes authenticating a use of the native application and issuing an authentication token to the native application. The method also includes receiving from the native application the authentication token in connection with a destination address and obtaining first identifying data regarding the mobile device. The method further includes generating a key; associating the key, the authentication token, the destination address, and the first identifying data regarding the mobile device together in a database; encrypting the key to generate an encrypted key; and transmitting the encrypted key to the native application. The native application passes the encrypted key and the client key to the internet browser. The method includes receiving from the mobile internet browser the encrypted key; obtaining second identifying data in connection with the encrypted key received; decrypting the encrypted key to generate a decrypted key; locating the authentication token, the destination address, and the first identifying data within the database using the decrypted key; and confirming that the mobile internet browser is executing on the mobile device based at least in part on a comparison of the first identifying data and the second identifying data. If the mobile internet browser is confirmed, it is granted access to the destination address, which may include a feature implemented on a web application.

System and method for secure authenticated user session handoff

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Goodfield, IL, United States of America

Gary L Littell