Gm Global Technolgoy Operations, Inc.

Garett W Gould

William E Italia

David A Holt

Kevin R Krause

Laura R Chmielewski

Mark Gibb

Dennis M Bodrie

Jonathan W Johnson

Scott A Kubicki

Terry M Inch

Robert T Weisbarth

Gregory S McLaurin

Christopher A Sobb

A method for reducing non-value added time between calls serviced at a call center includes selectively enabling an after-call-work state that is configured to be activated during a call from a subscriber vehicle when an advisor at the call center indicates a need for the after-call-work state. If the advisor does not activate the after-call-work state during the call, then upon completion of the call, automatically setting an operator station of the advisor to a call ready state. If, however, the advisor activates the after-call-work state during the call, then upon completion of the call, the method includes activating the after-call-work state.

Method for reducing non-value added time between calls serviced at a call center

An automated method for remotely changing the mobile number (MDN or MIN) of a wireless communications device, such as a vehicle communications device capable of making hands-free calls. Generally, some wireless carriers do not allow multiple mobile numbers to be simultaneously activated to a single wireless communications device. Therefore, when a mobile number change request is made, the automated method determines what type of process is most appropriate for that change: an indirect change process that uses at least three mobile numbers (current, intermediate, and target numbers) and addresses the above-mentioned wireless carrier limitations, or a direct change process that uses only two mobile numbers (current and target numbers). In either case, a wireless data link is established between a call center and the vehicle communications device so that the remote number change can be performed.

Method for changing the mobile number of a wireless communications device

A method and apparatus for assigning a mobile dialing number (MDN) to a wireless mobile communication device (MCD), for providing local call access to the MCD from a base address for the MCD, by first selecting a wireless rate center encompassing the base address and having an MDN providing local call access to the MCD from the base address for the MCD, and then assigning the MDN to the MCD, for providing local calling access to the MCD from the base address for the MCD. A database defines geographic boundaries of a plurality of wireless rate centers, including the wireless rate center encompassing the base address and having the MDN providing local call access to the MCD from the base address.

Assigning a local access telephone number to a wireless mobile communication device

A system and method for providing user-initiated vehicle diagnostic testing and reporting in a telematics-enabled vehicle. In the method, a request for a vehicle diagnostic test is received from the driver through a user interface of a telematics unit on the vehicle. A simplified initial diagnostic check is made and a first voice message is played for the driver that provides information concerning any detected vehicle problem. The method then undergoes a more complete diagnostic check and the resulting diagnostic information is used to select and play a second voice message that provides instructions for taking corrective action to fix the detected problem. Communication with a live advisor is also provided by way of a cellular or other wireless carrier system.

Vehicle diagnostic test and reporting method

A method for transferring user specific information from a first vehicle in a mobile communication system to a second vehicle in the mobile communication system includes retrieving user specific information from the vehicle using a wireless connection, transferring the retrieved information to the second vehicle, and deactivating the user specific information in the first vehicle.

Method for user information transfer

A method for provisioning a telematics units comprising the steps of: initiating a wireless over the air service provisioning session between a telematics unit and a wireless network carrier, wherein data is downloaded from the wireless network carrier to the telematics unit during the over the air service provisioning session; and upon completion of the over the air service provisioning session between the telematics unit and the wireless network carrier, automatically initiating a call from the telematics unit to a telematics service provider, wherein at least a portion of the data downloaded from the wireless network carrier to the telematics unit is uploaded to the telematics service provider.

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Troy, MI, United States of America

Garett W Gould