Salesforce Com, Inc.

Etienne Giraudy

Mark Fischer

Orjan Nils Kjellberg

Francois Lopitaux

Simon Y Wong

Sonali Agrawal

Walter Macklem

Jill Blue Lin

Natalie Doan

Gene Rivera

Nicolas Paymal

Ron Pragides

Xavier Hosxe

Oliver Pin

Knowledge base is gaining popularity as a customer support tool. Customers search the knowledge base for solutions to their issues. Keywords searched in knowledge base are analyzed and reports are made available for managers and supervisors to understand the trends and requirements of customers. The number of keywords searched can be extremely large in some organizations. In this specification, storing the keywords in a meaningful way in order to generate report for further analysis is discussed. Efficient data storage helps in managing voluminous data and also reducing the amount of memory required to store the data. Any of the above embodiments can be used independently or together with any combination of other embodiments.

Methods and systems for analyzing search terms in a multi-tenant database system environment

Mechanisms and methods for enabling customers to manage multi-lingual knowledge bases, so that end users can access articles based on a language the end user chooses, while also providing publishers with tools to manage articles in different languages and to translate them, either using an external vendor or leveraging in house translators, and providing administrators (knowledge managers) with the ability to setup or choose which languages are available in the knowledge base, as well as default language assignments for translations.

Multi-lingual knowledge base

In accordance with embodiments, there are provided mechanisms and methods for versioning content in a database system using content type specific objects. These mechanisms and methods for versioning content in a database system using content type specific objects can enable embodiments to provide a database system which stores information associated with multiple versions of content. The ability of embodiments to provide a database system which supports content versioning can enable an efficient and comprehensive storage of content types having different features by the database system.

System, method and computer program product for versioning content in a database system using content type specific objects

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San Francisco, CA, United States of America

Etienne Giraudy