Accenture Global Solutions Limited

Accenture Global Services Gmbh

Edward Engles

Tammy Whyman

Todd Egan

John D Bolze

David M Klimek

According to an example, with respect to artificial intelligence based service implementation, a voice call may be analyzed to generate voice data. The voice data may be converted to text data, which may be analyzed to identify keywords. Based on an analysis of the identified keywords, a user of a plurality of users may be identified. A user assistance flow of a plurality of user assistance flows that corresponds to a determined intent of the identified user may be ascertained. The voice call may be transferred to a digital assistant that may provide artificial intelligence based assistance to the identified user based on the user assistance flow that corresponds to the determined intent.

Artificial intelligence based service implementation

In some examples, portable electronic device sales, provisioning, and user care may include authenticating a user associated with a user portable electronic device. A user portable electronic device connector may be used to communicatively connect to a portable electronic device receptacle of the user portable electronic device, and transfer data and/or configurations associated with the user portable electronic device to a data storage. Options to purchase a new portable electronic device may be displayed. Selection of a new portable electronic device may be received from a display of at least one new portable electronic device, and the selected new portable electronic device may be configured by transferring, from the data storage, the data and/or the configurations associated with the user portable electronic device to the selected new portable electronic device.

Portable electronic device sales, provisioning, and user care vending kiosk

A device may obtain a user identifier associated with a user. The device may identify a self-service task to be performed by the user using a user device. The self-service task may be a task that does not require the user to interact with another person. The device may obtain account information, specific to the user, based on the user identifier and the self-service task. The device may generate a self-service demonstration that includes instructions for performing the self-service task, media content for communicating the instructions, and the account information specific to the user. The device may provide the self-service demonstration for presentation to the user. The device may receive an indication of an interaction, by the user, with the self-service demonstration. The interaction may include user input, and the device may modify the account information based on the user input.

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Washington, DC, United States of America

Edward Engles