Ebay, Incorporated

Dileep Kumar Basam

Qiaosong Wang

Jean-David Ruvini

Andrew Chalkley

Ethan Benjamin Rubinson

Bindia Saraf

In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.

Interactive error user interface

Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.

Growing community of inventors

San Jose, CA, United States of America

Dileep Kumar Basam