Bank of America Corporation

David A Tyson

Carl M Benda

Timothy Guerry

Michael N Smith

Jonathan R Sampson

Jatinkumar Pramodbhai Patel

Christopher S Welles

Trevor Lewis

Lakshmi L Karuppiah

Aspects of the disclosure relate to data transmission with encryption of protected data. A computing platform may separate, via a computing device and in electronic data associated with a user, protected data from non-protected attribute data. Subsequently, the computing platform may generate, for the protected data, an encryption key. Then, the computing platform may modify the electronic data by replacing the protected data with the encryption key. Then, the computing platform may store, in a database, an association between the user, the protected data, and the encryption key. Subsequently, the computing platform may provide, via a network and to an external vendor, the modified electronic data comprising the encryption key and the non-protected attribute data.

Data transmission with encryption of protected data

Apparatus and methods for providing customer interaction information to a business channel. The apparatus and methods may involve receiving from a first business channel a first customer interaction data structure corresponding to a customer interaction, storing a data object corresponding to the first customer interaction data structure; and providing to a second business channel formatting information corresponding to the first customer interaction data structure. The first and second business channels may thus use independent data structures for storing their customer interaction information in a centralized database. The first and second data structures may view the other's data structures using formatting from the other channel.

Cross channel contact history management

Growing community of inventors

Charlotte, NC, United States of America

David A Tyson