Genesys Telecommunications Laboratories, Inc.

Dave H Anderson

Vladimir Mezhibovsky

Herbert Ristock

Merijn Te Booij

William Edward James

Sonja Hoffman Hemelrijk

Anton Brazhnyk

Ernesto Garcia Garcia

Vladislav Baranovsky

Gregory Jacob Duclos

A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.

System and method for providing interaction history via a customer application

A system for receiving bid requests and bid proposals sent thereto over a data-packet-network (DPN) and for matching the bid proposals to the bid requests includes at least one input/output port for receiving the bid requests and the bid proposals, at least one memory utility for storing the bid requests and bid proposals, and a set of machine readable instructions for enabling matching of the stored bid proposals to the stored bid requests.

System and method for matching electronic proposals to electronic requests

Growing community of inventors

Durham, NC, United States of America

Dave H Anderson