Mci Communications Corporation

Other

Craig Alan Baxter

Wesley J Atkinson

Richard McDuff

Gopi K Shankar

Craig Kaley

Donald Ravenscroft

Don Ravenscroft

Liqun Wang

A variable length crank arm assembly ( ) is disclosed which is mounted to a bicycle ( ). The crank arm assembly ( ) has a pair of oppositely disposed crank arms ( ) each having a boss ( ) from which extends a forked, crank arm member ( ). Each crank arm member ( ) has a first portion ( ) that extends to a second portion ( ). The second portion ( ) has a proximal stop ( ) and a distal stop plate ( ). The crank arm assembly ( ) also includes a slide ( ) slideably mounted upon the second portion ( ). A pair of proximal springs ( ) are mounted upon the arm member second portion ( ) which bias the slide ( ) toward distal stop plate ( ). A pair of distal springs ( ) are mounted upon the second portion ( ) which bias the slide ( ) toward the proximal stops ( ). A pedal assembly ( ) is rotatably mounted to the slide ( ). The pedal assembly ( ) includes a shaft ( ) extending from slide ( ) and a conventional pedal ( ) rotatably mounted to shaft ( ).

Variable length crank arm assembly

An automated monitoring system monitors telephone resources in a call center. The call center may include agent stations at which agents are stationed to handle calls. A monitoring server monitors calling activity by the agents to maintain state information about the agents and to gather statistics about the calling activity of the agents. These statistics are forwarded to a client program run on a workstation or other type of computer system. The client program provides a graphical user interface and depicts the state information about the agents as part of the interface. The graphical user interface may also display statistics regarding the calling activity of agents, agent supervisors, business clients of the call center, and the call center in aggregate.

Monitoring system for telephony resources in a call center

A monitoring system monitors calling activity within a call center. The monitoring system includes a client program that may be run on a workstation. The client program displays a graphical user interface that contains status information about agents in the call center and statistics regarding calling activity within the call center. The graphical user interface may depict a physical layout of all or a portion of the call center. Information about agents, supervisors, and business clients may be obtained from the graphical user interface.

Monitoring system client for a call center

An application program interface (API) provides an interface for application programs to communicate with a telephony server. The telephony server generates events regarding calling activity within a call center. The API receives these events and forwards them to the application programs. The API may be run on an agent workstation along with application programs. The applications register with the API to identify what types of events are of interest to the application program. The API receives the events from the telephony server and distributes the events according to the registrations.

Telephony server application program interface API

A monitoring system includes multiple redundant processes for gathering and archiving information. The processes are well adapted for use within a call center which has multiple agents for processing inbound/outbound calls. The information concerns the calling activity of the agents. One of the processes is designated as a primary process for providing archived information to clients. The other processes are redundant secondary processes which assume the role of the primary process upon failure of the primary process. Once a failed process is reinitiated, a data synchronization mechanism is used to reconcile data to ensure that each of the processes has current and up-to-date information.

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Colorado Springs, CO, United States of America

Craig Alan Baxter