Microsoft Technology Licensing, LLC

Amazon Technologies, Inc.

Christer Garbis

Naud Frijlink

Gregory Alan Howard

Joseph Spencer King

Shawna Julie Davis

Ian Hunter Todd

Yili Aiwazian

Dmitry Sonkin

Stephanie E Teng

Erik Bergman

Jeanine E Spence

Joseph W Hallock

Marc Greisen

Michael Wayne Jackson

Chani Ayn Doggett

Katherine M Ryan

Kenneth Patrick Coleman

Jon Changzheng Xu

Kenneth Wolfe

Michael D Lubrecht

Kanchuki Sarma

Eric C Kool-Brown

Edward K Tremblay

Gary James Purchase

Jeffrey Pratt

Brian Kropf

Edward Michael Leonard

Rebecca Anne Muraira

James Rosenblum

James Chun-Yuan Lee

Jera Vincelli

Yili Wang

Karl Petter Karlsson

Alper Aras

Jeremy D Brown

Systems and methods are described herein for providing predictive user interface elements. A computing system may train a machine-learning model to identify issues that are likely being experienced by users contacting a customer service system based at least in part on historical user account data of a plurality of user accounts. When a request for assistance is received, user account data corresponding to the request may be obtained and provided to the model to identify issues likely experienced by a user. A number of graphical user interface (GUI) elements (e.g., 'match cards'), each corresponding to one of the identified issues, may be generated, ranked, and presented in accordance with the ranking. Each GUI element may be selectable. Upon selection additional data likely to be pertinent to the selected issue may be presented alleviating a need to search for this data as would be the case in conventional systems.

Techniques for providing predictive interface elements

Embodiments provide integrated reply functionality within the context of a contact card or panel. Contact information is provided for display in the contact card (e.g., a portion of a user interface of a computing device). The contact information is associated with a contact. The contact information identifies one or more transport modes for communication with the contact. In some embodiments, the computing device receives a request from a user to communicate with the contact via at least one selected transport mode. Based on the received request, the computing device provides an input field within the contact card. In other embodiments, the transport mode is automatically selected and the input field is displayed. Data from the user is received into the input field for communication to the contact. The computing device sends the data received into the input field to the contact via the selected transport mode. The integrated reply functionality is accessible from a conversation history displayed in the contact card.

Integrated contact card communication

Linking data items describing a person into a single, unified contact entry without merging the data items. The data items include, for example, contact data, social network data, and other data describing the person. The contact entry is a single representation of the person that, in some embodiments, combines a plurality of personas of the person without merging the underlying data items. Metadata representing one or more contact entries is capable of being shared across a plurality of devices and applications such that a user is presented with a consistent contact list on different devices and from within different applications. In some embodiments, the user annotates one or more of the contact entries with notes or other data that is stored with the metadata.

Automatic contact linking from multiple sources

Integrating multiple transport modes into a single communication stream on a computing device such as a mobile computing device. One or more recipients and one or more transport modes available for communication with the one or more recipients are provided to a user. An application program executing on the computing device receives a first message from the user to send to one or more selected recipients. The computing device transmits the received first message to the selected recipients via a first transport mode. Thereafter, the computing device receives a second message from one of the recipients via a second transport mode. The received second message is displayed to the user in the same communication stream by the application program. As an example, the user uses the application program to communicate with the recipients using text messaging, electronic mail message, and other transport modes.

Integrating transport modes into a communication stream

An installation and configuration system consolidates workloads of multiple applications and services, including applications or services that may be installed or configured on multiple server devices or remotely hosted services. The system gathers environmental information, analyzes dependencies among the workloads, and populates the input data used by the workloads from a common database. The system then executes the workloads, allowing branching within the workloads or the sequence of workloads. An example of branching may include detecting an error condition, pausing the sequence, and presenting alternative fixes to a user.

Environment wide configuration system

Growing community of inventors

Kirkland, WA, United States of America

Christer Garbis