Wells Fargo Bank, N.a.

Benny F Dorrance

Daniel S Sumner

Wayne Barakat

Jeffrey A Cornman

Christopher Phillip Clausen

Charles Cowell

Ross Leone

Eduardo D Dela Torre

In an example of this disclosure, a method may include storing, by a first database server, first call session information in a data structure in a memory of the first database server. The first call session information may correspond to a unique identifier that corresponds to a caller. The method may include replicating the first call session information stored in the data structure in the memory of the first database server to a data structure in a memory of a second database server.

Storing call session information in a telephony system

Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.

Directed customer support

Growing community of inventors

Urbandale, IA, United States of America

Benny F Dorrance