Empirix Inc.

Other

Albert Robinson Seeley

Douglas C Williams

Wesley C Hand, Jr

Nathan W David

Henry Houh

Steven Sigel

Peter Savage

Richard Cox Kuzsma, Jr

Mark Trumpler

Lei Shen

Andrew Ullmann

Eric Noorda

Kathy Campbell

Zhongyi Chen

Kevin Sturgeon

A method, apparatus and computer readable medium for call quality testing is presented. A query is transmitted over a communications network from a first location to a second location. The query results in an audio signal at the second location, which is received at the first location. The audio signal is analyzed by comparing the signal with a reference signal clip. A statistical parameter is generated, the statistical parameter indicative of a quality of the received signal.

Methods and apparatus providing call quality testing

A method and computer program product for testing using asynchronous automated virtual agent behavior is presented. A communication including one of a web-based communication and a telephony-based communication is received at a contact center. The communication is responded to by a virtual agent simulating actions of an agent in a coordinated, asynchronous manner. The virtual agent is capable of providing a response to the web-based communication and to the telephony-based communication. At least one parameter of said contact center is measured and the results are presented to a contact center manager.

Testing using asynchronous automated virtual agent behavior

A method is disclosed for generating test scripts for testing an IVR from an IVR's voice-capable markup language application. The test scripts can be generated directly from the voice-capable markup language application, from a product which provides a graphical representation of the IVR from the IVR's voice-capable markup language application, or a grid can be used to represent the tags within the voice-capable markup language application and a test script generated from the grid. Additionally, a virtual telephone caller system is provided to test the IVR of a contact center, wherein the virtual telephone caller system operates with voice-capable markup language software scripts.

Method of generating test scripts using a voice-capable markup language

A method is disclosed for testing applications that include non-deterministic behavior. The presently disclosed method generates test code for testing deterministic behavior of an application. When instances of non-deterministic behavior of the application being tested are encountered, the method provides acceptable alternate behaviors, such that the non-deterministic behavior can be effectively tested. The method may be implemented as a software test tool that utilizes a graphical programming interface to make the test generation simple and easy to use.

Method of generating test scripts for systems having dynamic behavior

An multimedia synchronization services system has been provided that can synchronize input actions and test data measurements associated with activities of a client/server computer system. The system can be applied to virtual test systems coupled to a contact center to provide time latency measurements between input actions to the calling center and resulting contact center functions.

Multimedia synchronization system

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Burlington, MA, United States of America

Albert Robinson Seeley