Nortel Networks Corporation

Alan Stuart Frank

Michael William Petras

Douglas Thomas Petty

Paul Thomas Taylor

Nishanthan M T Perinpanathan

Dhansukh Nathubhai Mistry

Vivek Kapil

Nishanthan M Perinpanathan

Raul San Martin

A method of alerting a telemarketing agent of a promotion opportunity in response to activity of a potential customer browsing a public server and an apparatus for monitoring the customer activity and alerting the telemarketing agent includes a telemarketing analysis server, computer telephony hardware and a server for controlling the computer telephony hardware. The apparatus further includes software on the public server for collecting data relating to the activity of potential customers browsing the public server.

Method and system for activity responsive telemarketing

Methods are provided which employ call redirection to provide services such as personal mobility, terminal mobility and call distribution in a packet-based network such as the Internet, or an intranet.

Call redirection methods in a packet based communications network

A method and apparatus for providing voice communications between two parties using computer controlled telephony hardware which is separate from the PSTN is described. The voice communications may be voice over Internet or PSTN voice connections, or any combination of the two. The apparatus includes a WEB server, a computer telephony server, a Voice over IP gateway and an operations, administration and maintenance server. The apparatus is suitably installed and operated by a service provider such as an Internet Service Provider. The advantage is unexcelled control over call setup, transfer and conference functions. A further advantage is the rapid, unfettered development of new services without compatibility issues with the PSTN.

Method and apparatus for originating voice calls from a data network

A method and apparatus for call completion using information extracted from an active application on a computing machine is described. Call initiation may be accomplished using a &ldquo;warm-line&rdquo; feature in which a default number is dialled after a predetermined time of an off-hook condition of a voice terminal, if no digits are dialled after the voice terminal is taken off-hook. The number dialled is a number used to connect the telephone set to computer-Controlled Telephony Integration hardware (CTI). On receipt of the call, the CTI hardware extracts Automatic Number Identification (ANI) information to determine the number of the calling party and verifies that the calling party is the subscriber to the service. If the calling party is the subscriber to the service, a query is sent to an IP address associated with the subscriber to retrieve information from an active application for completing a second leg of the call. The information may be a telephone number, or information which would permit the retrieval of a telephone number such as a name and address or an e-mail address. A directory service may be used to convert the information into a telephone number. Once a telephone number is obtained, the CTI hardware is used to complete the second leg of the call and the two calls are joined together. The advantage is a fast, convenient method of completing calls without dialling digits or manually converting one form of information into a diallable number.

Growing community of inventors

Nepean, Canada

Alan Stuart Frank