Oracle International Corporation

Bea Systems, Inc.

Zendesk, Inc.

Adrian Peter McDermott

Don Lewis Hayler

Phani Pandrangi

David P Meyer

Joseph A Stanko

Henry Hsu

Steven Kai-Man Yan

Michael Ryan Amend

Thomas Doyle Quigley

Shajith Chacko Thengumoottil

Stanley Hsinheng Lin

John Alexander Osborne

Jeffrey Scott Miller

Alexander Rothschild Aickin

Raja Mani

David Vydra

Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.

Techniques for customer relationship management

User requests for a web application can be received at a reverse proxy. Web application code for a first application can be obtained. Data can be checked at the reverse proxy to determine whether to insert an element into the first application. If there is a match, a combined web application can be produced, including the first web application and the element.

Non-invasive contextual and rule driven injection proxy

Web application code can be interpreted to indicate a pagelet web application. A combined display including a section of the pagelet web application in a page of the first application can then be produced.

Pagelets

A reverse proxy server can receive user requests for web applications. Web application code can be obtained for a first web application. The reverse proxy server can be configured to recognize a specific proxied web application page to indicate a pagelet web application. The pagelet web application code can be obtained from the pagelet web application and a combined presentation produced by inserting the pagelet web application into a specified location in the first web application. This embodiment allows a pagelet web application code to be inserted into a first web application where the first web application code has not been modified prior to the first web application being proxied.

Non-invasive insertion of pagelets

A reverse proxy server can receive user requests for web applications. Web application code can be obtained for a first web application. A tag in the first web application can be interpreted to indicate a pagelet web application. The pagelet web application code can be obtained from the pagelet web application and a combined presentation produced.

Pagelets in adaptive tags in non-portal reverse proxy

A method, computer program product, and apparatus comprise providing a Java developer kit class library comprising first Java classes; providing a Java Open Foundation class library comprising second Java classes each containing one or more of the first Java classes; providing a .NET SDK class library comprising .NET classes; providing a .NET language Open Foundation class library comprising first .NET language classes each containing one or more of the .NET classes; wherein each of the .NET language classes presents the same method signature as one of the second Java classes; receiving Java source code defining third Java classes, first calls to the first Java classes, and second calls to the second Java classes; translating the third Java classes into second .NET language classes; and translating the first calls to calls into the .NET SDK class library without modifying the second calls.

Source code translator

Growing community of inventors

San Francisco, CA, United States of America

Adrian Peter McDermott