Company Filing History:
Years Active: 2023-2024
Title: Innovations by Pablo Pérez Diez
Introduction
Pablo Pérez Diez is a notable inventor based in Madrid, Spain. He has made significant contributions to the field of audio conversation analysis through his innovative patents. With a total of 2 patents, his work focuses on enhancing the efficiency of communication processes in various industries.
Latest Patents
Pablo's latest patents include a groundbreaking tool for annotating and reviewing audio conversations. This invention presents methods, systems, and computer programs designed for searching and labeling the content of voice conversations. The Engagement Intelligence Platform (EIP) analyzes conversation transcripts to identify states and information relevant to each state, such as the interest rate quoted and its value. An annotator User Interface (IU) is provided for performing specific queries, allowing users to find calls based on various criteria. For instance, users can search for calls where the agent asked the customer for their name but did not receive an answer, or where the customer objected after the interest rate for a loan was quoted. The EIP labels the conversation text with customizable tags, enabling clients to define their own labels based on business needs.
Career Highlights
Pablo Pérez Diez is currently employed at Twilio Inc., a company known for its cloud communications platform. His work at Twilio focuses on developing innovative solutions that enhance customer engagement through advanced technology.
Collaborations
Pablo collaborates with talented individuals such as Tyler Cole and Eduardo Pardo San Llorente. Their combined expertise contributes to the success of the projects they undertake at Twilio Inc.
Conclusion
Pablo Pérez Diez is a distinguished inventor whose work in audio conversation analysis is paving the way for more efficient communication solutions. His innovative patents and contributions to Twilio Inc. highlight his commitment to advancing technology in this field.