The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 14, 2025

Filed:

Apr. 06, 2022
Applicant:

Fuze, Inc., Boston, MA (US);

Inventors:

Turchese d'Andrea, Boston, MA (US);

Alexander DiNunzio, Cambridge, MA (US);

Nancy Ng Huang, Stoneham, MA (US);

Keith Johnson, Wellesley, MA (US);

Assignee:

8x8, Inc., Campbell, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 20/20 (2018.12); G06N 20/00 (2018.12); H04L 29/06 (2005.12); H04L 29/08 (2005.12); H04L 65/403 (2021.12); H04L 67/55 (2021.12); H04L 67/60 (2021.12); H04M 3/51 (2005.12); H04M 3/523 (2005.12);
U.S. Cl.
CPC ...
H04L 67/60 (2022.04); G06N 20/00 (2018.12); H04L 65/403 (2012.12); H04L 67/55 (2022.04);
Abstract

Various aspects of the subject technology related to systems, methods, and a machine readable storage medium for distributing communication requests based on collaboration circle membership data using machine learning. A system may be configured to receive a plurality of communication requests. Each communication request may include a request initiator and a request recipient. The system may process the plurality of communication requests to using one or more predictive models derived from a machine learning process to generate a communication request resolution for each of the plurality of communication requests. The system may forward a communication request notification to a request facilitator to implement the generated communication request resolution.


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