The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 03, 2023
Filed:
Jun. 02, 2021
Nice Ltd., Ra'anana, IL;
Hadas Liberman Ben-Ami, Kadima, IL;
Leon Portman, Rishon Lezion, IL;
Yuval Marco, Kadima, IL;
Yosef Golan, Askhelon, IL;
Shlomi Haba, Petah Tiqva, IL;
Iftach Smith, Hod Hasharon, IL;
Yizhar Ronen, Hod HaSharon, IL;
Yohay Etsion, Tel Aviv, IL;
Igor Cher, Rehovot, IL;
Naama Damti, Zichron-Yackov, IL;
Assaf Frenkel, Ramat HaSharon, IL;
Uzi Baruch, Maale Adumim, IL;
Nice Ltd., Ra'anana, IL;
Abstract
A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.