The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 12, 2018
Filed:
Apr. 28, 2016
Verizon Patent and Licensing Inc., Arlington, VA (US);
Guanqun Bao, Sunnyvale, CA (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A device may receive, from an interactive voice response (IVR) device, a first request for a code. The first request may be based on the IVR device having received a call from a user device. The device may determine user device information, associated with the user device, based on the first request. The device may determine the code based on at least one of the first request or the user device information. The device may send, to the IVR device, the code to enable the IVR device to configure a call tree based on the code. The device may receive, from the IVR device, a second request for an experience. The experience may be based on the code. The device may send, to the user device, a message to cause the user device to provide the experience.