The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 05, 2018
Filed:
Jan. 07, 2009
Erika Thomas, Little Elm, TX (US);
Jeff Hughes, Irving, TX (US);
David Turner, Keller, TX (US);
Jason Henriksen, Hurst, TX (US);
Donald Davidson, Keller, TX (US);
Benjamin Alderson, Fort Worth, TX (US);
James Fortuna, Dallas, TX (US);
Erika Thomas, Little Elm, TX (US);
Jeff Hughes, Irving, TX (US);
David Turner, Keller, TX (US);
Jason Henriksen, Hurst, TX (US);
Donald Davidson, Keller, TX (US);
Benjamin Alderson, Fort Worth, TX (US);
James Fortuna, Dallas, TX (US);
NCR Corporation, Atlanta, GA (US);
Abstract
A remote, secure maintenance and support system, method, network entity and computer program product are provided. The system can include site terminal(s) and/or a site server (collectively 'site device(s)'), a data center in communication with the site device(s) over a first secure tunnel, and at least one client terminal in communication with the data center over a second secure tunnel. The site device(s) can be configured to periodically transmit to the data center one or more error messages over the first secure tunnel. The data center can, in turn, be configured to make the error messages accessible to at least one authorized technician operating one of the client terminals. The client terminal can be configured to retrieve at least one of the error messages over the second secure tunnel and to take an action associated with resolving the error message.