The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 29, 2018
Filed:
Jan. 03, 2017
Bank of America Corporation, Charlotte, NC (US);
Phani Raj Gattu, Hyderabad, IN;
Balamurali Lakshminarayanan, Chennai, IN;
Venkateswar Rao Nerella, Hyderabad, IN;
Srinath Nelakuditi, Hyderabad, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
A method comprises receiving a first request from a source, the first request comprising an identification of a first person, a source of the first request, and an indicator whether the first person is currently available for communication. The method further comprises assigning a weight to each of the identification of the person, the source, and the indicator whether the first person is currently available for communication, wherein the assigned weights are based on historical data about the first person and summing each of the assigned weights to produce a prioritization factor. The method further comprises sending the first request to a first telephone dialer if the prioritization factor for the first request is above or equal to a threshold and sending the first request to a second telephone dialer if the prioritization factor for the first request is below the threshold.