The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 08, 2018
Filed:
Mar. 31, 2015
Verizon Patent and Licensing Inc., Arlington, VA (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
An exemplary computer-implemented television service system detects, while a media content processing device is presenting a user interface view associated with a television service within a display screen in communication with the media content processing device, an input command provided by a user of the media content processing device and representative of a request for customer support. In response, the system identifies a context within which the input command is provided by the user, selects, based on the identified context, customer support content provided by the television service and associated with the user interface view being presented within the display screen, and directs the media content processing device to present the customer support content within the user interface view. Corresponding systems and methods are also described.