The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 01, 2018
Filed:
Sep. 22, 2015
International Business Machines Corporation, Armonk, NY (US);
Paul R. Bastide, Boxford, MA (US);
Matthew E. Broomhall, Goffstown, NH (US);
Robert E. Loredo, North Miami Beach, FL (US);
Dale M. Schultz, Limerick, ME (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for routing communications on an online social network includes monitoring communications between users on an online social network on a communications system. A processing issue with a message of the communications is identified based on a rule, wherein the message is from a sender to a receiver. The method and system includes analyzing a recipient social network for an alternative recipient user to receive the message based on a similarity criteria. A processing model is applied to the message to determine an action to improve processing efficiency of the message. The action includes routing the message to the alternative recipient user. The method and system includes performing the action to facilitate the processing efficiency, responsive to determining an action.