The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 01, 2018
Filed:
Mar. 15, 2016
Csc Holdings, Llc, Bethpage, NY (US);
Robert Cruickshank, III, Big Indian, NY (US);
Chris Cioffi, Farmingdale, NY (US);
Thomas Brady, Shirley, NY (US);
Maziar Hosseinzadeh, New York, NY (US);
Jiyuan Qian, Jersey City, NJ (US);
Gholamhosein Sheikholeslami, Glen Oaks, NY (US);
CSC HOLDINGS, LLC, Bethpage, NY (US);
Abstract
Embodiments detect issues in an outside plant utilizing a connectivity trail that indicates network elements (NEs) starting at the headend and ending at a distribution tap that serves one or more customer premise devices associated to a customer account. Embodiments determine a failed NE that serves the highest number of customers for which a trouble is reported to a ticketing system. Embodiments avoid reporting downstream child NEs that may be performing poorly due to the upstream failed parent NE. Embodiments associate the one or more customer premise devices, and a customer account with respective NEs of the connectivity trail, perform operational metric tests to determine whether a customer premise device associated with a customer account has failed, determine when an NE of the connectivity trail has failed. Embodiments also include rebooting the failed NE and/or notifying a ticketing system accordingly.