The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 17, 2018
Filed:
May. 12, 2014
Peter K. Trzyna, Chicago, IL (US);
William John Delinsky, Marriottsville, MD (US);
Timothy James Fish, Marriottsville, MD (US);
Michael D. Morency, Marriottsville, MD (US);
David Gary Walker, Reisterstown, MD (US);
Other;
Abstract
A method of using an interactive voice response system, the method including: from a trunk interface, receiving an inbound communication from a caller, the inbound communication received at the interactive voice response apparatus; at the interactive voice response apparatus, receiving a number associated with the inbound communication, the number indicative of a location of the caller; playing, as at least one interactive voice response by the interactive voice response apparatus, a recorded message to the caller; querying a memory containing call referral data for each of a plurality of services, using the number, to obtain a phone number for one of the services associated with the location of the caller, the querying carried out by the interactive voice response apparatus; and connecting, by the interactive voice response apparatus, the inbound communication to an outbound communication line to connect the caller with the phone number for the one of the services associated with the location of the caller.