The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2018
Filed:
Aug. 30, 2013
International Business Machines Corporation, Armonk, NY (US);
Joel W. Branch, Hamden, CT (US);
Yixin Diao, White Plains, NY (US);
Emi K. Olsson, Germantown, NY (US);
Amitkumar M. Paradkar, Mohegan Lake, NY (US);
Rajeev Puri, Huntersville, NC (US);
Larisa Shwartz, Scarsdale, NY (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method for predicting a computerized service delivery organization workload including collecting data of a computer implementing service delivery routine including overlapping samples of load values, overlapping samples of performance values, overlapping samples of event outputs, ticket values and ticket volumes, building a first correlation of said load values with said performance values for predicting new performance values based on new data, building a second correlation of said performance values with said event outputs, said ticket values and said ticket volumes, combining said first and second correlations into a third correlation for correlating said load values with a ticket volume and an event volume, and determining at least one projected event volume or projected ticket volume value using said third correlation and at least one projected load value of said computer.