The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 10, 2018
Filed:
Mar. 21, 2014
Dell Products L.p., Round Rock, TX (US);
Shree A. Dandekar, Cedar Park, TX (US);
Munish Gupta, Austin, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
A method and system are disclosed for providing near-real-time actionable insights associated with user interactions within a social media environment. A first and second set of social media data, respectively associated with a first and second set of social media interactions, are processed to generate a first and second set of Social Network Advocacy Pulse (SNAP) data in near-real-time. The resulting first and second sets of SNAP data are then processed to generate a first and second set of actionable insight data, which respectively indicate a near-real-time measurement of sentiment and advocacy related to a predetermined business aspect. The first and second sets of social pricing index data are then processed to generate a set of actionable insight differential data, which indicates a corresponding improvement or decline in sentiment or advocacy related to the business aspect.