The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 03, 2018
Filed:
Dec. 02, 2016
Bank of America Corporation, Charlotte, NC (US);
Viju S. Kothuvatiparambil, Plano, TX (US);
Priyank R. Shah, Seattle, WA (US);
Emad Noorizadeh, Fairview, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
An automated response tool includes a receiver, a language processor, and a service invoker. The receiver receives a call and a spoken statement from the received call. The language processor detects a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The language processor also determines, based on the parse tree, a service to invoke in response to the spoken statement, determines a parameter used during execution of the determined service, and determines, based on the parse tree, a value of the determined parameter. The service invoker issues a command to invoke the determined service, wherein the command comprises the determined value of the determined parameter.