The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 03, 2018
Filed:
Jan. 31, 2017
Applicant:
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Inventors:
I. Dan Melamed, New York, NY (US);
Andrej Ljolje, Morris Plains, NJ (US);
Bernard S. Renger, New Providence, NJ (US);
David J. Smith, Milington, NJ (US);
Yeon-Jun Kim, Whippany, NJ (US);
Assignee:
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/18 (2013.01); G10L 25/63 (2013.01); G10L 15/26 (2006.01);
U.S. Cl.
CPC ...
G10L 25/63 (2013.01); G10L 15/1822 (2013.01); G10L 15/265 (2013.01);
Abstract
A method of detecting pre-determined phrases to determine compliance quality of an agent includes determining a presence of a predetermined input based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating of the agent based on a presence of a pre-determined phrase associated with the predetermined input in the communication.