The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 20, 2018
Filed:
Mar. 24, 2017
Applicant:
Bank of America Corporation, Charlotte, NC (US);
Inventors:
Lekha Ananthakrishnan, Charlotte, NC (US);
Joseph Timem, Fair Lawn, NJ (US);
Russell B. Lewis, Charlotte, NC (US);
Jerard D. Lasell, Charlotte, NC (US);
Assignee:
Bank of America Corporation, Charlotte, NC (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 7/00 (2006.01); H04M 5/00 (2006.01); H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 7/12 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5158 (2013.01); H04M 3/5166 (2013.01); H04M 3/5191 (2013.01); H04M 7/1295 (2013.01);
Abstract
Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.