The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 23, 2018
Filed:
Mar. 27, 2014
Nec Corporation, Minato-ku, Tokyo, JP;
Koji Okabe, Tokyo, JP;
Yoshifumi Onishi, Tokyo, JP;
Makoto Terao, Tokyo, JP;
Masahiro Tani, Tokyo, JP;
NEC CORPORATION, Tokyo, JP;
Abstract
An analysis subject determination device includes: a demand period detection unit which detects, from data corresponding to audio of a dissatisfaction conversation, a demand utterance period which represents a demand utterance of a first conversation party among a plurality of conversation parties which are carrying out the dissatisfaction conversation; a negation period detection unit which detects, from the data, a negation utterance period which represents a negation utterance of a second conversation party which differs from the first conversation party; and a subject determination unit which, from the data, determines a period with a time obtained from the demand period utterance period as a start point and a time obtained from the negation utterance period after the demand utterance period as an end point to be an analysis subject period of a cause of dissatisfaction of the first conversation party in the dissatisfaction conversation.