The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 16, 2018
Filed:
Jan. 25, 2017
Ringcentral, Inc., Belmont, CA (US);
Vlad Vendrow, Redwood Shores, CA (US);
Bruce Young, San Jose, CA (US);
Praful Shah, Los Altos Hills, CA (US);
Boris Elpiner, Sunnyvale, CA (US);
Vladimir Shmunis, South Lake Tahoe, CA (US);
RingCentral, Inc., Belmont, CA (US);
Abstract
A mobile device can be assigned to an extension configured as a Queue Agent ('QA') in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.