The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 16, 2018
Filed:
Nov. 17, 2011
Wulf Kruempelmann, Altlussheim, DE;
Clemens Jacob, Mannheim, DE;
Wulf Kruempelmann, Altlussheim, DE;
Clemens Jacob, Mannheim, DE;
SAP SE, Walldorf, DE;
Abstract
The present disclosure describes methods, systems, and computer program products for managing an information technology (IT) solution center. One method includes determining a list of priorities about activities based on a set of properties related to the activities, optimizing the activities based on the list of priorities, and assigning the optimized activities with correlated actions. The correlated actions can include at least one of (i) appointing one or more entries of the activities to customer relationship management and (ii) transferring one or more entries of the activities to a notification user interface. The method may further include maintaining a database associated with an industry IT solution center, wherein the database includes the activities and the set of properties related to the activities, and displaying issues, technical incidents, and alerts grouped according to a set of definitions.