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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9866516 B1

PDFFull Text
Date of Patent:
Jan. 09, 2018

Filed:

Jan. 24, 2017

Method and apparatus of processing social networking-based user input information

Applicant:

West Corporation, Omaha, NE (US);

Inventors:

Aaron Scott Fisher, Omaha, NE (US);

Bruce Pollock, Omaha, NE (US);

Silke Witt-ehsani, Sunnyvale, CA (US);

Assignee:

Open Invention Network, LLC, Durham, NC (US);

Attorney:

Haynes and Boone, LLP

Primary Examiner:

Bharat N Barot

Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 12/58 (2006.01); G06F 17/30 (2006.01); G06F 17/27 (2006.01); H04M 3/51 (2006.01); G06F 17/28 (2006.01);
U.S. Cl.
CPC ...
H04L 51/32 (2013.01); G06F 17/271 (2013.01); G06F 17/278 (2013.01); G06F 17/2785 (2013.01); G06F 17/28 (2013.01); G06F 17/30684 (2013.01); H04M 3/5191 (2013.01);
Abstract

A method and apparatus of processing communications with end users are disclosed. One example method may include detecting a message or post on a website over the Internet that matches a monitoring company's keywords or rules and processing the message by parsing the message and performing a natural language interpretation of the message and processing the parsed message to determine the user's topic of interest. In response, the method may further provide generating a response to the message based on the user's requested objective and sending the response to the user acknowledging the user's topic of interest. Live agents may be notified to check the status of a message and continually override automated message responses to ensure the integrity of the responses.

Find Patent Forward Citations

Fisher, Aaron. (2018). Method and apparatus of processing social networking-based user input information (U.S. Patent No. 9866516). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/9866516

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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