The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 09, 2018
Filed:
Apr. 20, 2015
International Business Machines Corporation, Armonk, NY (US);
Nnaemeka I. Emejulu, Austin, TX (US);
Ye Liu, Belmont, MA (US);
Mario A. Maldari, Longmont, CO (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method for identifying at least one participant involved in an electronic communication who is in need of technical assistance is provided. The method may include monitoring the electronic communication according to a plurality of predetermined conditions. The method may also include determining if the plurality of predetermined conditions is satisfied. The method may further include identifying the at least one participant who is in need of technical assistance based on the plurality of predetermined conditions being satisfied. The method may also include flagging the identified at least one participant for at least one follow-up action.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile