The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2017
Filed:
Apr. 30, 2015
Applicant:
Heywire, Inc., Cambridge, MA (US);
Inventor:
Eugene Lee Lew, Olney, MD (US);
Assignee:
Heywire, Inc., Cambridge, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04W 4/14 (2009.01); H04L 12/58 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04W 4/14 (2013.01); H04L 51/12 (2013.01); H04L 51/14 (2013.01); H04M 3/5141 (2013.01); H04M 3/42382 (2013.01); H04M 2203/406 (2013.01); H04M 2203/556 (2013.01);
Abstract
A method and system enables converting Application-to-Person (A2P) messaging to Person-to-Person (P2P) messaging. Customer replies to short code A2P messages are diverted to alternate destinations in an enterprise. Enterprise destinations include call center operations and data enabled devices in various departments in an enterprise. Information collected from the reply messages can be used to determine the appropriate destination and can be used to analyze support and marketing statistics.