System and method for detecting quitting intention based on electronic-communication dynamics

Abstract

A quitting-intention estimating system facilitates detecting an entity's intention to quit an organization. During operation, the system obtains recent electronic-communication information associated with the entity under investigation, such as an employee of a corporation, or a volunteer of a non-profit organization. The system can determine the entity's quitting intention by determining a plurality of recent communication features from the electronic-communication information, for example, by using a variety of feature-extracting modules that extract the features from the entity's electronic communications. The system then computes a quitting-intention value for the entity under investigation, using a quitting-intention estimating function that takes the recent communication features as input. The quitting-intention estimating function detects a change in the entity's behavior from previous communication features, and generates a quitting-intention value which indicates a likelihood that the change in the entity's behavior corresponds to an intention to quit the organization.